Terms of payment for Bnovo services by debiting funds from bank cards

1. Procedure for ordering services

In order to make an order, you must contact the Bnovo sales department by phone +7 (812) 336-63-42 or leave a request on our website bnovo.ru. After agreeing on an order with a sales manager, you will need to choose a payment method most convenient for you. If you choose to pay online, the link to the online payment will be sent automatically to your email address.

If you have any questions about the order of services, please send them to our email address help@bnovo.ru or we will be happy to answer your questions by phone +7 (812) 336-63-42

2. Payment

Payment by credit card through a bank authorized by Bnovo.

Payments are made by transferring funds from bank cards provided that there is a possibility of making Internet payments provided by your bank that issued the bank card.

By making a payment using a credit card that is not protected by 3D-Secure technology, you assume all risks of default and you have no right to dispute and / or withdraw the payment.Please contact your bank to find out about the possibility of making Internet payments using your bank card.

3. Confidentiality

The payment service via the Internet is carried out in accordance with the Rules of International Payment Systems on the principles of confidentiality and security of payment. To ensure confidentiality and security, the most modern methods of verification, encryption and data transfer through closed communication channels are used.

The bank card information is entered on the secure page of the bank providing the service, as authorized by Bnovo.

For the correct entry, it is necessary to carefully and accurately, observing the sequence of numbers and letters, enter the data as indicated on your card:

The payment cannot be carried out in the following cases:

your bank card is not intended for making payments via the Internet, which can be found out by contacting your Bank;

insufficient funds to pay by credit card. You can find out more about the availability of funds on your bank card by contacting the bank that issued your card;

bank card information is entered incorrectly;

credit card has expired. The validity period of the card is usually indicated on the front side of the card (this is the month and year until which the card is valid). You can find out more about the card validity period by contacting the bank that issued your card;

the established limit of operations per day is exceeded. The daily limit for all operations is determined by the partner bank;

bank card is not protected by 3D-Secure technology

For payment by credit card and other issues related to the operation of the website, please contact us: +7 (812) 336-63-42.

4. Refund

Refunds are made in all cases provided for by the service agreement.

Refunds in cash are not allowed.

The refund procedure is governed by the rules of international payment systems.

To refund money to a bank card, the Customer needs to fill out the "Money Refund Application", which is sent by Bnovo at the request of the customer to the customer's email address. After filling out the form, the client shall send it along with the attachment of a passport copy to: invoices@bnovo.ru

Refunds will be made to the Customer's bank account specified in the Application within 21 (twenty one) business days from the date Bnovo receives the "Money Refund Application".

In order to refund money credited to Bnovo account through payment systems erroneously, the Customer must file a written application and attach a copy of the passport and invoices / receipts confirming the erroneous transfer. This application must be sent to: help@bnovo.ru

After receiving a written application with a copy of the passport and invoices / receipts, the Company makes a refund to the Customer's bank account specified in the application up to 21 (twenty one) business days. In this case, the refund amount will be equal to the cost of the service. The term for consideration of the Application and refund to the Customer begins to be calculated from the moment the Company receives the Application and is calculated in business days excluding holidays / weekends.

5. The provision of services

The provision of services is carried out after you pay for the order.

After paying for the order, an employee of the sales department will contact you and agree on the most convenient date for starting the provision of services. On the day of the beginning of the provision of services (at a pre-agreed time), an employee of the training department will contact you to start work and assist in setting up the system.

If after reading the terms of service you still have questions, please contact us as most convenient for you: +7 (812) 336-63-42, help@bnovo.ru