When you are changing status to «Canceled», you will need to specify the reason of cancellation and the amount of penalty, if applicable.
If necessary, reservation can be returned to statuses «New» or «Verified».
Please note: If you work with online systems (OTAs) and got your reservations from them, you can also change the status of reservations to «Canceled». But in this case the information about cancellation will not be transferred to the OTA, the reservation still will be «Verified», and it will be necessary to transfer the commission to your partner for it. Therefore, in order to cancel such a reservation, it is necessary to cancel (or assign a no-show) the reservation in the personal office of the OTA, after which the new information will be sent to Bnovo PMS, and the reservation will automatically be cancelled.
You can return such a reservation to «New» or «Verified» statuses only from the personal account of the OTA. This should be done with help of your account manager in this system – contact him and let him know that your guest confirmed the cancelation. Your manager will change the reservation, and this change will be transferred to Channel Manager and further to Bnovo PMS – this reservation will come to you in the «New status».